How consumers approach the many ways to pay

first_imgPeople want to pay their own way – and in their own time. That’s evident in the wide variety of options consumers use to manage their payments. Whether they use mobile or online bill pay, person-to-person (P2P) payments or even the occasional check, people want payment options that seamlessly fit how they live and work.Expectations & Experiences: Consumer Payments, the most recent quarterly consumer trends survey by Fiserv, found continuing shifts in mobile and online bill pay and other digital payment options. The survey, conducted by Harris Poll among 3,031 banking consumers in the U.S., highlights several trends.Digital Options Create OpportunityAdoption of online and mobile banking seem to be entry points to other digital services, including bill payment. As adoption and use of online and mobile banking increases, bill payments in those channels are expected to see corresponding gains. Seventy-four percent of online banking users take advantage of online bill pay, and 65 percent of mobile bankers use mobile bill pay. continue reading » 16SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img

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