first_imgAirlines should be doing more to keep passengers up to speed on disruptions to flights during times of crises, according to ConTgo Asia Pacific managing director George Freney.  In an interview with e-Travel Blackboard, Freney said the chaos caused by the recent volcanic ash clouds had highlighted the need for airlines to do “a better job” in communicating updates to stranded travellers.   “At the moment the onus is on the traveller to get information on the status of their flights,” Mr Freney said. Whilst affected passengers are able to check their carriers’ websites for information, Freney said people were still arriving at airports not knowing if their flights had been cancelled.“Airlines need to be more proactive than reactive about updating the individual traveller.” conTgo offers an SMS communication service for airlines and travel agents to contact passengers, with more than 400,000 unique travellers in over 70 countries having used the company’s mobile technology.“We never want to see disruptions to travellers … but recent events have highlighted the need for this technology,” Mr Freney said.“Our technology lets travellers know in an easy and automated way how the status of their flight is progressing.” conTgo Asia Pacific MD George Freney Source = e-Travel Blackboard: M.Hlast_img

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